05/17/09
The Basis of Marketing: Changing the Conversation.
A small marketing firm in Ann Arbor, Michigan can change the world. We firmly believe that, or we wouldn’t be in business. We’re not looking to start a revolution, mind you. We just want to change conversations, influence perspectives, and replace misconceptions with realities – one organization at a time.
Marketing professionals, after some time, fall into two camps. There are those who want to affect people through pure creative – more of a gut instinct. And there are those who are very analytical and want to affect charts, and will only consider numbers when doing so.
Very few go back to the fundamental basis for what all marketing is aimed at: changing the conversation. Think about it: very few of your (or anyone else’s) decisions are unilateral. When purchasing a product or using a service, you usually consult at least one other person. Therefore, you have to affect both decision maker and influencer. If there are negative perceptions in the marketplace, these can be death to a brand whether they are real or imagined. If your perception didn’t come from a direct experience, chances are it came from a simple and seemingly harmless conversation.
Consider this: a recent study illustrated that a full 30% of all negative recommendations were given by individuals who never used the product or service they were asked about. This frightening statistic means that they are relaying others’ experiences in a kind of negative evangelism. Brands do a good job of steering initial conversations, but do little to provide defense of this negative conversation. And these tend to be the ones we recall the most.
At Phire, we are involved in the beginning stages of a corporate turnaround/rebranding effort for a new client (one of our specialties). The issue is not the reality… they have plenty of positive things happening internally. However, due to a lack of information and actively presented to the public, people have filled in the blanks themselves. These blanks went negative (they always do), and the negatives became the known truth.
It is not our job to change the organization. It is our job to change the conversation. And to do so, we must be bold, loud, creative, and above all – truthful. Then and only then can we move momentum toward a more positive direction, and give customers the talking points and experiences to complete the turnaround.
It takes a lot to change the conversation. But it is not a matter of pushing a 10 ton boulder up a hill. It is more like trying to convince thousands of people to each carry a tiny stone up that very same hill. And for them to tell all their friends to consider doing the very same thing.
Phire Blog